About Us
This web site is owned and operated by Value Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Our Contact details:
Value Products Ltd
1st Floor Fleetsbridge House
Fleets Corner Business Park
Nuffield Road, Poole
BH17 0LA
United Kingdom
Phone: 0800 1777 118
Fax: 0800 1777 119
Email: sales@value-products.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.

Delivery Schedule
Items will generally be shipped same day for all stocked items using standard Royal Mail services such as First Class or Second Class. However the services offered will depend on the nature, value and weight of the item. For most larger/heavier items we prefer to use a courier such as UPS for all deliveries.

Please note: Due to the fact that we use multiple couriers for shipping parcels, there are some remote home addresses/regions where delivery may take up to 5 days. For further details of delivery to these areas please call our sales team: sales@value-products.co.uk .

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales. Please allow a reasonable amount of time (dependant on location & shipping method) for items to be delivered. If you wish to have an update on your order please contact us and we will do our best to assist you.

Back Orders
If your item is not in stock, we will back order for you.

Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security
Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

• Visa
• Mastercard
• Visa Electron
• Visa Debit
• PayPal
• Amazon Payments

Guarantee
30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods at sales@value-products.co.uk and we will provide a full refund, the option to credit your account or send replacement goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

Reaching Us
If you need to reach us, please email us at sales@value-products.co.uk, alternatively, you can fax us on 0800 1777 119 or write to us at: Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA United Kingdom

Returns Policy

Statutory Cancellation Rights
You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Value Products Ltd. Cancellation Rights
Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:

	Statutory Rights	Value Products Returns Policy
Period for cancellation	14 days	30 days
Free return of goods?	Yes	Yes
Refund the costs of shipping the item back to us in the event of cancellation?	No	Yes
Refund of costs of shipping the item back to us if large direct ship item or custom product?	No	Please enquire - dependent upon location and manufacturer policies
Refund of outbound shipping costs if defective?	Yes	Yes
Refund of outbound shipping costs if cancelled?	Yes, cheapest method of shipping	Yes, cheapest method of shipping

Faulty Goods Returns
If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department at sales@value-products.co.uk for a returns form.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

30 Day Guarantee Returns Process
If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:

1. Call Customer Service on Freephone 0800 1777 118 who will provide you with a returns number Contact Customer Service at sales@value-products.co.uk
2. They will provide you with instructions on how to return the goods to us free of charge
3. Please ensure that you provide the correct details of the person who should be credited
4. When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return
5. As part of the no quibble guarantee goods should be returned in a re-sellable condition, if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

Waste Electrical and Electronic Product Disposal
The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Value Products we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

Products that are covered by the WEEE Regulations display a crossed out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted